Since its establishment in 2006, Diversus has grown in a steady and sustainable way providing quality IT and business consulting services to the Australian business community. They are a Microsoft Gold Partner who sought out a software solution that would continue to grow with them. The team at Diversus evaluated several options based on a software’s ability to deliver enhanced project management, collaboration, customisation, scalability, ease-of-use, real-time reporting, timesheets, and billing interface options.

“We brought Projectworks onboard in mid-2020 as we believed our current software wasn’t the conduit necessary for our growth plans. It was important that the solution of choice provided advanced project management, resourcing, financial, and accounting capability driven directly from actual one-touch project data.”

“With Projectworks we now have a forward view of capacity and availability, utilisations, margin reporting and, with API and data connection enabling Power BI reporting, we can analyse, scenario plan, and establish balanced scorecards to deep dive into assessing the health of our business.”

Diversus was clear that they also wanted the new solution to be easy-to-use, intuitive, and time-saving for their team.

“What’s particularly good about Projectworks is that you don’t need to be reliant on one person in accounts knowing the system or a subject matter expert feeding the information back to you. Any one of us from the executive through to the administration team can navigate the system. The security levels provide the control you need as well as the visibility necessary dependent on your position. If you’re a project manager, you can issue a status report to your client directly or if you’re in the executive, you have business insight dashboards summarising financial targets, margins, utilisation tracking. You can check on the debtor position or if you want to get cracking on your own project, set it up yourself with just a few clicks”

Diversus utilises Microsoft Dynamics and has benefited from custom enhancements to integrate its data. It also uses the MYOB and now JIRA connectors, which saved their Service Delivery team substantial time writing as well as provided clear support ticket alignment.

“Projectworks gave us a clear strategic roadmap, with features that we knew would work really well with our business – such as API and data connection to Power BI reporting as well as Jira integration. But ultimately what we’ve been happy with most has been the ‘after sales service’ - this is their real point of difference. The Projectworks team are easy to deal with, open to ideas, and transparent about future changes, and super-responsive to any ongoing support needs and queries.”

“It’s been seamless and painless to move from one system to another and our data-driven business model is very well-supported with Projectworks allowing us to focus on what we do best whilst confident our data is being well-managed in the background.”

If you are looking for a trusted partner who reliably delivers quality technology and innovative business solutions, please get in touch with the Diversus team via diversus.com.au.

The Results:

• API and data connection to Power BI reports
• Access to reliable real-time data to inform decisions
• Ability to simplify processes and save time

Diversus is now ready for their next phase of growth.

Diversus now has the forward view of capacity and availability, utilisations, and margin reporting they needed to deep dive into the health of their business and plan for the next stage.

Ready for the next step?

For more information on how Projectworks can transform your services organization book a demo today.

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